FREQUENTLY ASKED QUESTIONS

Welcome to AVOIDE.

We create contemporary streetwear for those who build their own style, choose their own path, and avoid the ordinary.

Below you'll find answers to some of the most common questions about AVOIDE, our products, orders, and shipping.

ABOUT AVOIDE

What is AVOIDE?

AVOIDE is a contemporary streetwear brand focused on oversized T-shirts, graphic tees, hoodies, pants, outerwear, and selected accessories.

Our goal is simple: create pieces that help you build your own style instead of following the ordinary.

What makes AVOIDE different?

AVOIDE is built around individuality.

We focus on expressive graphics, oversized silhouettes, relaxed essentials, and pieces that can be combined to create your own look.

We don't believe your style has to fit a single category. Your clothes should reflect you.

Why should I choose AVOIDE instead of another streetwear brand?

Because AVOIDE isn't about wearing what everyone else is wearing.

Our collections are designed for people who want to build their own fits, mix different styles, and wear pieces that feel personal.

AVOIDE — AVOID THE ORDINARY.

PRODUCTS & SIZING

How do I choose the right size?

Please check the size guide available on each product page before placing your order.

Product measurements can vary between products, so we recommend checking the specific size chart for the item you are interested in.

If you are between sizes, compare the measurements with a similar item you already own before ordering.

Are product colors exactly as they appear on my screen?

We make reasonable efforts to display product colors as accurately as possible.

However, colors may appear slightly different depending on your device, monitor, or screen settings.

ORDERS

How long does it take for my order to be processed?

Orders generally require 1–3 business days to be processed before shipment.

Processing time is separate from the delivery time.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to make a change to your order.

Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations will always be possible.

Contact:

support@avoidestore.com

Will I receive an order confirmation?

After placing an order, you may receive an order confirmation by email.

Please make sure the email address entered during checkout is correct.

SHIPPING

How long does shipping take?

For orders shipped to the United States, the estimated delivery time is 5–15 business days after order processing.

This is an estimated timeframe, not a guaranteed delivery date.

Actual delivery times may vary depending on the carrier and other circumstances outside AVOIDE's reasonable control.

Will I receive tracking information?

Yes.

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please note that tracking may take some time to become active after your order has been shipped.

Why is my tracking information not updating?

Tracking information may not become active immediately after shipment.

Once the package has been transferred to the carrier, updates may also depend on the carrier's processing and scanning system.

If you believe there is a delivery issue, contact us with your order number and tracking information.

What happens if my package is delayed?

Delivery may occasionally take longer than the estimated timeframe because of carrier delays, holidays, severe weather, customs procedures, incorrect address information, high shipping volumes, or other circumstances outside AVOIDE's reasonable control.

If you have concerns about a delayed order, contact our support team and we'll review the situation with you.

What if my package says "delivered" but I can't find it?

First, check with household members, neighbors, building management, or the delivery location identified by the carrier.

You may also contact the carrier directly.

If you still cannot locate your package, contact AVOIDE Customer Support with your order number and tracking information so we can review the situation.

RETURNS & REFUNDS

Can I return my order?

Returns and refunds are handled according to our Refund Policy.

Before sending any item back, please contact AVOIDE Customer Support so we can provide the appropriate instructions.

Please review our Refund Policy for the applicable return and refund requirements.

Can I exchange an item for another size?

Exchange availability may vary depending on product availability.

Please contact our customer support team before sending anything back.

We strongly recommend checking the size guide before ordering to help you choose the correct size.

What if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.

Please include your order number and clear photographs of the item.

We'll review the situation and, where appropriate, provide a replacement, refund, or another appropriate resolution.

PAYMENT & SECURITY

What payment methods can I use?

Available payment methods are displayed during checkout.

Payments are processed through the payment methods and payment processors made available through our store.

Is my payment information secure?

Payments are handled through third-party payment processors where applicable.

AVOIDE does not intentionally store complete payment card information on its own systems where payment processing is handled by third-party payment providers.

STILL HAVE QUESTIONS?

We're here to help.

For questions about products, orders, shipping, returns, or anything else related to your purchase, contact: