REFUND & RETURN POLICY
Last Updated: September 2, 2026
We want you to feel confident when purchasing from AVOIDE.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return, the item must generally:
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be unused and unworn;
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be in its original condition;
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have original tags attached, where applicable;
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be free from stains, odors, damage, or signs of wear;
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include the relevant order information or proof of purchase.
Certain products may be excluded from return eligibility where permitted by applicable law or where their condition makes them unsuitable for resale.
2. Start a Return
Before sending anything back, contact:
Please include:
Order number
Name used for the order
Reason for the return
Photographs when relevant
Do not send a return to an address found elsewhere on the internet or to a supplier address without receiving return instructions from AVOIDE.
3. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by a mistake attributable to AVOIDE or its fulfillment process, the customer is responsible for the cost of return shipping.
For approved defective, damaged, or incorrect items, AVOIDE may provide an appropriate resolution, which may include a replacement or refund.
4. Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible after delivery.
Please provide photographs or other information that helps us evaluate the issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
5. Refunds
After an approved return has been received and reviewed, we will notify you whether the return has been accepted.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
For Internet orders, applicable U.S. rules may impose additional requirements concerning refunds when merchandise cannot be shipped as promised.
6. Exchanges
We may offer exchanges when the requested size, color, or replacement item is available.
Because product inventory can change, an exchange cannot always be guaranteed.
Contact customer support before returning an item to determine whether an exchange is available.
7. Sale and Promotional Items
Unless otherwise stated on the product page or required by applicable law, sale and promotional items are subject to the same return conditions described in this policy.
Any specific promotion may contain additional terms that will be clearly stated at the time of purchase.
8. Items That Do Not Meet the Return Conditions
Items that show signs of wear, washing, damage, alteration, stains, strong odors, or other conditions that prevent reasonable resale may be rejected.
9. Questions
For questions about returns or refunds, contact:
We aim to respond within 24–48 business hours.
AVOIDE® — AVOID THE ORDINARY.